Nothing is guaranteed to frustrate one more, than sitting at the end of a telephone line, listening to the robotic voice giving one options… Here am I, wanting to order a few baby clothes for one of my soon to be born grandchildren. I log in to boots.com and am delighted to find that I have quite a lot of points on my Boots Advantage card. I can pay for the entire order using these points. What could be more satisfying? I load my basket and press: pay with points. I have done this before; it is relatively simple. The site goes through the motions and finally, asks me to…